About the role

LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contact for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.Position:

Client Success ManagerLocation:

London, UKAbout LRN:

LRN is the world\''s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world\''s most respected and successful brands—we\''re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.About the role:LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contact for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.What you\''ll do

Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signatureGrow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyersAct as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centersParticipate in the planning process with clients regarding the deployment and utilization of LRN\''s licensed solution setRun outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business ReviewsProactively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriateExecute on-going formal Program / Business Reviews with client stakeholders and sponsorsManage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline developmentRepresent the voice of our clients to internal teams including product, content and technologyWhat we\''re looking for

Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accountsExceptional relationship development and management abilities and a proven commitment to customer serviceExperience supporting individuals who are using a SaaS business applicationAbility to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projectsExtremely effective written, oral, and presentation communication skillsStrong Microsoft Office skills and a working knowledge of technology and system interfacesFamiliarity with Salesforce.comKnowledge of Ethics and Compliance learning space and/or working with learning platforms and solutionsA high degree of ethics and integrity, and a desire to help organizations do the right thing and to pursue LRN\''s mission of inspiring principled performanceBenefits

Competitive compensation packageFlexible working hoursPaid Time Off (PTO) plus UK public holidaysMedical BenefitsVoluntary Dental Insurance and eyecare vouchersRobust pension planLife insurance coverageWellness programLRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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