Weezevent

is the Europe leading provider for

Online

Ticketing ,

Cashless

Payment

and

Access

Control solutions

for live events of all kinds (festivals, sports events, conferences and others) and any size. The flexibility of the Weezevent system makes it extremely user friendly and customizable to any type of event.

Founded in France in 2008, Weezevent has won several awards and operates with a team of over 100 people in multiple countries. Weezevent is looking for a

Client Success Manager

M/F based in the United Kingdom, ideally in London (remote possible).

Overview

As a Client Success Manager, you will be the primary liaison between Weezevent and the event organisers. You will manage projects from A to Z.

Responsibilities

You will be responsible for creating and implementing a project plan for the delivery of the contracted services at the event.

You will manage the plan in coordination with the client event (typically a music festival promoter) and make all necessary adjustments as the project reaches its launch date.

You will ensure that the communication with the client is smooth, all questions are answered and expectations met according to the agreements.

You will set-up our software in order to achieve the ticketing, access and/or cashless flow required by the client.

You will be responsible for the full preparation and logistics, the build-up of our terminals at the event site, the operations during the event, the break-down and the post-event operations.

After the event, you will create reports and reviews, follow-up with the client to ensure their satisfaction and trust with our solution. You will advise the client on how to improve and negotiate the commercial and operative conditions for the following implementations.

You will monitor our business sector and keep up to date with our solution and features.

You will report to our Head of Project Management.

Qualifications / Qualities

You have a positive, open and flexible attitude.

You work meticulously with sense of humour and a problem-solving mindset.

You go for 100% customer satisfaction.

You know how to get the best out of your crew on-site.

Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.

You have a good ICT knowledge and are eager to learn more.

In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. You will be part of a young, entrepreneurial, dedicated and enthusiastic team.

All of our positions are open to people with disabilities.

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Furniture and Home Furnishings Manufacturing

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