Overview

Senior Customer Success Manager (German Speaker)London, United Kingdom – remote-friendly; reference to Getty Images roles. This description consolidates responsibilities, qualifications, and role expectations for a Senior Customer Success Manager who is fluent in German and focused on DACH markets.Responsibilities

You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the businessYou’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesseYou bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when neededYou are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisationYou have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environmentYou’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language marketsYou are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisionsYou thrive in a high-performance culture where targets matter, and you\''re driven by the pursuit of both collective and individual successWorks to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution sellingOwns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations and reaching timely closures whilst always relating back to the need of the customer.Negotiates contract terms that meet clients\'' needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images.Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customersProvides complete transparency to management of renewals, potential business risks, and engages involvement from managers as neededProvides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer dataConsistently attains and exceeds important metrics and target expectationsProvides Client Support- user set ups, pricing quotes, research and general inquiry supportConducts client Onboarding as appropriateFocuses on improving Getty Images\'' value for each customer through non-subscription productsWhere appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry eventsBrings solutions independentlyWho You Are

You are commercially wired; you instinctively spot opportunities others miss and feel energised by delivering measurable impact for customers and the businessYou’re a confident communicator, capable of influencing senior decision-makers and leading value-led conversations with credibility and finesseYou bring a strong sense of ownership. You don’t wait for problems to find you; you proactively address challenges, bring solutions, and call out smartly when neededYou are structured and self-disciplined, able to lead a high volume of accounts with rigour, precision, and a clear sense of prioritisationYou have a growth mindset, open to feedback, learning, and evolving your approach to be more effective in a changing environmentYou’re culturally intelligent and comfortable adapting your tone and approach to suit different audiences across DACH region, with a specific focus on our German-language marketsYou are tech-savvy and data-driven; proficient in CRM usage, sales tools, and customer analytics to spot trends, observe risk, and guide decisionsYou thrive in a high-performance culture where targets matter, and you\''re driven by the pursuit of both collective and individual successYour Next Challenge

Works to place the most appropriate Getty Images or iStock product with each customer, to optimise value to the customer and commercial return to Getty Images through pro-active outbound/strategic account planning and driving discovery conversations that comprise consultative solution sellingOwns and drives renewal process through discovery conversations to identify customer needs, quickly understands their business goals and needs, provides consultative solution selling and resolutions of objections, renewal negotiations and reaching timely closures whilst always relating back to the need of the customer.Negotiates contract terms that meet clients\'' needs yet improve efficiencies and revenue streams (growing contract value) for Getty Images.Nurtures relationships at enterprise level, establishing relationships with internal advocates, and finds new departments/contacts within allocated renewals customersProvides complete transparency to management of renewals, potential business risks, and engages involvement from managers as neededProvides and maintains an accurate forecast of rolling renewals pipeline through accurate Salesforce dispositioning including customer dataConsistently attains and exceeds important metrics and target expectationsDrives retention strategiesProvides Client Support- user set ups, pricing quotes, research and general inquiry supportConducts client Onboarding as appropriateFocuses on improving Getty Images\'' value for each customer through non-subscription productsWhere appropriate has the ability to conduct 1-3 in-person meetings per year or attend industry eventsBrings solutions independentlyWhat You\''ll Need

C1 Level or above in both German and English - verbal and writtenAn additional language to the above is desirable, however not a \"must have\"Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverablesAbility to use video conferencing, business intelligence data tools and email marketing tools as standardExperience and natural affinity to carrying out customer phone / video call discovery, to prioritise placing the best product with each customer at an efficient priceSkills to grow and lock in revenue of allocated customer renewals using business analytics.Ability to sell and upsell, growing customer retention and expansion of underpenetrated customer accounts, including a track record of proactive behaviour in upselling and creation of FSE leadsAbility to grow the number of users/contacts and build rapport to understand their business direction and short/medium term needs.Ability to work in fast-paced, performance driven, collaborate team environmentExperience developing accounts and finding opportunities to grow accounts within a sectorExperience using an enterprise CRM system or similar to handle sales through its required stagesStrong negotiating and customer communications skills.Time Management- ability to prioritise opportunities, develop strategies, and meet renewal deadlinesConfidence in working in a changing environment both externally and internally, for an international company.Shows an ability to anticipate cultural needs by adapting selling approach to cater to territorial differencesHas proven track record of building excellent relationships across departments internally and with clientsThere’s a story in every picture, a narrative in every frame.We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.Working at Getty ImagesOur goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.Seniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesPhotographyReferrals increase your chances of interviewing at Getty Images by 2xSign in to set job alerts for “Customer Success Manager” roles.London, England, United Kingdom 2 weeks ago

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