Reception ManagerImperial London Hotels Group based at

Royal National

and

City Sleeper40 hours (5 days of 7 days off weekly rota)£32.202,00 GBP + BenefitsWe are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. Were rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.We are now recruiting a Reception Manager at

Royal National

and

City Sleeper

. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. Our Royal National Hotel and City Sleeper is the largest hotel in the UK. We boast over 1600 guest rooms. Each day brings new challenges as we forge to create authentic London experiences and memorable stays within everyones reach.Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out.Working alongside the Front Office Manager, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.Key Duties will include the following:Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets.Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests.Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standardsEnsure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise.Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed.Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best.What we would like from youPrevious experience as a Reception Manager or Front of House supervisor in the hotel industry.A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.Strong communication skills, both written and verbal with strong experience in dealing with customer complaints/feedbackYou will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).What you will get in return28 Days Holiday pro-rata increasing with length of service up to 33 daysFree meals on dutyUniform and dry-cleaningWorkplace pension scheme£300 Refer a Friend SchemeEmployee recognitionEmployee awardsSocial eventsInterest-free Season Ticket Loan / Travelcard Loan50% discount to friends and family in our hotels on hotel rooms and 20% discount in our restaurants (subject to availability)Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outletsEarly Pay - Instantly access a portion of the pay youve already earnedShopping discounts across several high-street brands and online retailers (via Each Person)Nursery Scheme via Each Person (subject to eligibility)Mental health first aiders support and well-beingEmployee Assistance Programme- Supported by Hospitality ActionYou can explore additional benefits

here

:About Us:With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. Were rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels and 9 restaurants in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team.Are you ready to take your culinary skills to the next level and contribute to our new generation of hoteliers? Please reach out to us today!

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