Calm. Collected. Caring.

At

Hotel Indigo K West Shepherds Bush , we celebrate the character and energy of our neighbourhood, and that starts at the front desk. Were looking for a

Reception Manager , who brings warmth, organisation, and leadership to the heartbeat of our hotel. If you know how to create a seamless welcome and lead a team to deliver consistently excellent service, this could be your next chapter.Whats Our Story?

At Hotel Indigo, were all about individuality in our design, our neighbourhood-inspired experiences, and our people. As we prepare to open our doors in Shepherds Bush, were building a passionate and energetic team who are proud to create meaningful moments for our guests.Heres what you can look forward to as our Reception Manager:Annual salary: £43,560Pension with company contributions50% discount in all our restaurants and Spa treatments across our propertiesTeam member and Friends and Family rates across our propertiesComplimentary stay after passing probationExtensive discounts on our benefits platformPrivate medical insurance accessInterest-free season ticket loanEmployee Assistance Programme

24/7 online GP, mental health support, and wellbeingWorld-class development programmes, apprenticeships, and growth opportunitiesBike to work schemeRecommend a Friend incentiveFree meals on dutySocial squads and recognition schemes to make your voice heard and celebrate success

A Day in Your NeighbourhoodLead the welcome : Youll oversee day-to-day front desk operations, from check-in and check-out to guest queries, payments, and everything in between.Inspire the team

: Motivate, coach, and support receptionists and front office team members to deliver attentive, upbeat, and personal service.Connect with guests : Be visible and approachable in the lobby, ready to listen, assist, and elevate guest satisfaction through every interaction. Ensuring IHG One Rewards member requests and repeat guests receive personalised service at each turn.Drive performance : Track guest feedback and front desk KPIs, ensuring we meet service standards and continuously improve experiences; monitoring the teams enrolment of new members to the IHG One Rewards programme.Smooth Operator : Assist with rota planning, shift supervision, and training new team members on systems, brand standards, and emergency procedures.Be A Step Ahead : Liaise with housekeeping, maintenance, and reservations to keep communication flowing and surprises to a minimum.

Whats Your Story?

Youre a people person with a calm head, great instincts, and a flair for hospitality. Heres what helps you thrive in this role:Experience in a hotel reception or front office team, ideally in a managerial role for 3+ years.Knowledge of hotel systems (Opera PMS is a plus!)A passion for people, service, and attention to detailClear communicator who stays calm under pressureFluent in English (additional languages are a bonus)A warm and professional presence that makes people feel at homeExperience with

pre-openings

is a bonus!

If youre the type who notices every detail, leads by example, and greets guests like old friends, we want to hear your story. Join us as

Reception Manager

at

Hotel Indigo K West Shepherds Bush , and help shape a guest experience thats every bit as memorable as the neighbourhood itself.

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