Overview

Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe’s most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group, has been operating since 2009 and has expanded to five different countries with prime location offices in

London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan . From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world’s wealthiest travellers and their most memorable moments.About the Role

As an

Operations Coordinator

at Queen of Clubs, you serve as the key point of contact for clients, suppliers, internal teams, and the

Manager on Duty

during the regular office hours.You are responsible for supporting and preparing the daily plans for the Manager on Duty and the Quality department, managing last-minute changes, confirming next-day services, handling emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.You Will (Responsibilities)

Be available and responsive throughout your assigned shiftConduct thorough handovers with the previous Duty ManagerMonitor active services and bookings, handling all emergencies during the daytimeConfirm next-day services with suppliersCommunicate with on-site clients, using official templatesEscalate critical issues to leadership and the Quality DepartmentUse internal tools throughout our ERP / CRMYou Are (Qualifications)

Calm but energetic, resourceful, and proactive under pressureYou handle working under pressure well. You don\''t panicYou are a clear and courteous communicator, both over the phone and in writingMeticulous with details and confident in problem-solvingTrained in phone etiquette and duty proceduresFluent in English (additional languages are a plus)Flexible with working outside standard hours and on-call availabilityWe Offer

A central role in maintaining Queen of Clubs’ gold-standard service during critical hoursThe opportunity to work with global high-profile clientele and elite suppliersProfessional development through structured training (Phone Etiquette and Duty Training)Inclusion in a dynamic, fast-paced, and supportive luxury operations teamClear SOPs, reporting systems, and tools to support your performanceYou must live

Location: London, United Kingdom (must live in London)Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Administrative, Customer Service, and Quality AssuranceIndustries

Hospitality, Leisure, Travel and Tourism, and Travel Arrangements

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