Operations Manager (Merchant Operations)

Hourly Rate: -22.37 - -22.82
Contract Length: 5 months
Working Pattern: Full Time
Location: Aldgate (Hybrid)

Are you ready to take your career to the next level with a dynamic organisation that is revolutionising the delivery landscape? Our client is on the hunt for a passionate and driven Operations Manager to join their Merchant Operations team in the UK!

About the Role
In this exciting role, you will be at the forefront of improving and streamlining operations for our client''s merchants across the UK. As a key player in their mission to make their platform the preferred choice for merchants and couriers, you will directly influence the efficiency and effectiveness of merchant processes.

What You''ll Do:

Manage Partnerships: Oversee merchant products and service partnerships, from ideation to implementation of scalable playbooks.
Enhance Experience: Identify and resolve friction points in the restaurant experience, ensuring order accuracy, timely preparation, and effective communication.
Lead Cross-Functional Projects: Collaborate with teams across Product, Legal, Marketing, Sales, and Operations to enhance tools and offerings.
Data-Driven Insights: Build models and dashboards to size opportunities, validate solutions, and guide prioritisation.
Performance Reporting: Present insights to leadership and develop playbooks that elevate operational excellence.

What You''ll Need:

A Bachelor''s or advanced degree in business analytics, administration, engineering, mathematics, or a related field.
3 to 5 years of relevant experience in strategy, business operations, consulting, or project/programme management.
Strong business acumen and sound judgement with an understanding of financial drivers.
A process-oriented mindset to navigate and optimise complex operations.
Exceptional interpersonal skills to thrive in a fast-paced, cross-functional environment.
Excellent verbal and written communication skills, with the ability to craft compelling business cases for senior leadership.
Proficiency in data analytics, including spreadsheet modelling (Excel/Google Sheets) and basic SQL (willingness to upskill is a must!).

Apply Today!
Join our client''s mission to enhance the delivery experience across the UK. Your adventure in Merchant Operations starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.