We are seeking motivated and customer-focused individuals to join a busy Customer Contact Service team in the Solihull area. This role involves handling a diverse range of enquiries through multiple channels including face-to-face interactions, inbound and outbound telephone calls, email, live chat and SMS. The successful candidate will provide a seamless, professional and high-quality service to all customers while demonstrating flexibility and a strong commitment to customer satisfaction. A basic DBS is required for this role. Key Responsibilities Respond to all customer enquiries in a timely, courteous and professional manner. Clearly identify customer needs and see enquiries through to resolution using effective problem-solving and interpersonal skills. Handle complex customer contacts, providing advice and guidance across a range of service areas including Council Tax, Benefits, Social Services, Registrars and Environmental services. Manage enquiries across multiple communication channels including face-to-face, telephone, email, live chat, webmail and written correspondence. Work collaboratively with colleagues to manage difficult or sensitive issues and customer complaints effectively. Maintain accurate and up-to-date records in line with service standards, procedures and quality management systems. Utilise ICT systems confidently to manage and resolve a wide range of customer enquiries. Assess customer needs and resolve or escalate enquiries where appropriate. ..... full job details .....