Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you ll require the following essentials: Proven experience of providing excellent customer serviceNatural problem solving abilitiesExcellent communication skills both written and verbalPrevious Customer Service experience is desirableCan learn and apply technical conceptsGood working knowledge of CRMs Within this position, you ll also be: The main focus will be to deal with a range of customer and engineer enquiries via telephone and emailEnsuing a high-quality service is always a key focus, providing 1st time resolutionUnderstanding customers situation and being able to deal with the situation effectively and in a timely mannerEnsure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £27,000 per annum plus Over time and bonusVarious shifts between 8am and 6pm and will include occasional Saturdays25 days holiday plus banks Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy and Finance, Human Resources, Marketing, Contact Centre and Office Support.Talk Staff Recruitment act as an ..... full job details .....