Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role The team are recruiting for a Customer Service Executive to join the Markham Vale site. This role will report directly to the Customer Service Manager and will support our drive to offer best in class Customer Service and ease of business. The purpose of the role is to contribute to the site s sales development through effective delivery of best in class customer service to existing and potential accounts. Primary responsibilities will include: To manage customer expectations around order placement and delivery against agreed SLAs. Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock. Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business. Customer Account Management - developing good customer relationships, looking after customers to ensure business levels are maintained. Compliance with company s ..... full job details .....