OverviewJoin to apply for the

Infrastructure Support Engineer

role at

Consultancy.uk .

LocationMelbourn, United Kingdom

About the roleThis is a hands-on, in-office role based in our Melbourn office. Due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required.

About the Infrastructure TeamThe Infrastructure Team are a point of escalation for our UK users, based in the Cambridge office. The team combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible. Using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence.

Responsibilities

Be responsible for segregated, technically rich environments, enabling you to develop skills in technical management, automation and operations, whilst ensuring that all environments are available, reliable and secure.

Provide end-to-end support for users as part of the Technology and Operations pillar, including the Global Service Desk, 2nd line, Application Support, Operations, Infrastructure and Digital Workspace teams.

Apply established processes and documentation to identify, resolve and prevent recurrence of issues.

Occasional weekend working and on-call duties; flexibility is required.

Qualifications

You''ll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential)

Excellent knowledge of M365 and O365, Exchange, virtual hosting including Omnissa ( VMware Horizon) and Hyper-V, SaaS Backup Platforms and Group Policy

Excellent knowledge of network and infrastructure cloud systems including firewall management

Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services

Strong effective communication skills at all organisational levels and the ability to write clear documentation

Comfortable working independently or in a team, using own initiative

Organisational skills to plan and maintain the infrastructure ensuring it remains current and available

Benefits

Health and lifestyle perks accompanying private healthcare for you and your family

25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days

Generous company pension scheme

Opportunity to get involved with community and charity-based initiatives

Annual performance-based bonus

PA share ownership

Tax efficient benefits (cycle to work, give as you earn)

Equality and InclusionWe’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or other differences. We welcome applications from underrepresented groups.

Adjustments or accommodationsShould you need any adjustments or accommodations to the recruitment process, please contact recruitmentenquiries@paconsulting.com

Job information

Firm: PA Consulting

Location: Melbourn, United Kingdom

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Business Consulting and Services

#J-18808-Ljbffr