Field Services Team LeaderLocation: Bristol (on-site with travel across the West region as required)Contract: Fixed-term, 6 months (likely extension)Customer: Large Public Sector organisationSecurity: SC Clearance essential (current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You''ll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you''ll do Lead and coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service.Run daily stand-ups to surface risks/issues early and manage them through to resolution.Partner with service managers and customer stakeholders to keep operations smooth and transparent.Use data and reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement.Forecast resources and skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose.Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams.Own escalations and complaints, coordinating the right teams and seeing issues through to closure.Evolve processes-propose and support changes that improve service quality and user experience.Ensure policy adherence to both customer and provider ..... full job details .....