Field Service Team Leader£40 per hour (Inside IR35)6-Month Contract Bristol (On-site)SC Clearance Required Driver Licence Required Your new company The end client is a large public sector organisation based in Bristol.Your new role We''re looking for an experienced IT Team Leader to join a major public sector programme in Bristol. You''ll lead a team of 5-7 engineers delivering end-user IT services, ensuring SLA/KPI performance and driving service improvements. SC clearance and a full UK driving licence are essential.Lead daily operations and manage a team of engineers delivering contracted IT services.Run daily stand-ups to identify and manage issues proactively.Liaise with service managers and customer stakeholders to ensure smooth delivery.Use reporting and performance data to drive service improvements and forecast resourcing needs.Collaborate with internal teams including TRG and other service leads.Manage escalations, complaints, and dissatisfied users through to resolution.Support and suggest process improvements to enhance service and user experience.Conduct 1 to 1s, maintain team engagement, and ensure adherence to policies and procedures.What you''ll need to succeed Proven leadership in IT service delivery environmentsStrong organisational and customer service skillsGood knowledge of Windows, Office tools, and ITIL (certification desirable)Familiarity with MOS processes/tools (training provided)SC Clearance (essential)Full UK driving licence (essential)What you''ll ..... full job details .....