Field Services Team LeaderLocation: Bristol (on-site with travel across the West region as required)Contract: Fixed-term, 6 months (likely extension)Customer: Large Public Sector organisationSecurity: SC Clearance essential (current/active)The opportunityLead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You''ll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders.What you''ll doLead andamp; coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service.Run daily stand-ups to surface risks/issues early and manage them through to resolution.Partner with service managers andamp; customer stakeholders to keep operations smooth and transparent.Use data andamp; reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement.Forecast resources andamp; skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose.Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams.Own escalations andamp; complaints, coordinating the right teams and seeing issues through to closure.Evolve processes-propose and support changes that improve service quality and user experience.Ensure policy adherence to both customer ..... full job details .....