SummaryJob Reference:

VR110825Job Title:

IT Support AdvisorsSalary:

27.5k - 32.5k paLocation:

Belfast, City CentreContract : Temporary, full-time, 1 monthOverviewA private sector MSP is looking for some IT Support Advisors to join their 24/7 helpdesk to help with a project for 1 month. Ideal if you''re an IT professional between jobs or have a delayed start date. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc.You''ll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue.This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion down the line.RequirementsStrong technical help desk experience, with good customer serviceStrong general IT support knowledge - Windows, SharePoint, Teams, Emails, Networks etcMSP experience would be great to haveExperience raising and resolving ticketsExperience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etcWhat you''ll do as IT Support AdvisorsProvide technical support via inbound calls to end users including product users/business representativesWork at a fast pace to ensure issues resolved efficiently and effectivelyCollaborate with the wider team to ensure an excellent IT Support serviceBe proactive in learning and developing new technologiesAdhere to company policies and procedures with particular attention to Cyber Security.Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etcFor further information on this IT Support Advisors role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.

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