SummaryJob Reference: VR190825Job Title:

IT Support AdvisorSalary:

30k - 35k pa (depending on shift pattern)Location:

Belfast, City CentreContract : Temporary, full-time, 1 month project - to start ASAPShifts : Could be three 12 hour shifts F/S/S 9am to 9pm or five 9 hour shifts T/F/S/S/MOverviewWe are recruiting an IT Support Advisor for a short term project on a range of shifts below to support a 24/7 IT Helpdesk for a global MSP (to start ASAP).You''ll be resolving tickets from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or working through a ticket queue.This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion down the line.RequirementsStrong technical help desk experience, with good customer serviceStrong general IT support knowledge - Windows, SharePoint, Teams, Emails, Networks etcMSP experience would be great to haveExperience raising and resolving ticketsExperience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etcWhat you''ll do as an IT Support AdvisorProvide technical support to end users including product users/business representativesPick up and resolve ticketsWork at a fast pace to ensure issues resolved efficiently and effectivelyCollaborate with the wider team to ensure an excellent IT Support serviceBe proactive in learning and developing new technologiesAdhere to company policies and procedures with particular attention to Cyber Security.Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etcFor further information on this IT Support Advisor role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.

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