About us...Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a

selection

of r

estaurants and bars

showcasing

fresh international flavours

.

Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities

.

The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.A bit about what you will do...The Guest Experience Manager acts as a representative of the hotel, offering support to the team and being the point of contact for guests and talent alike. As a member of the hotels management team, the Guest Experience Manager works cross-departmentally and develops high quality relationships with guest throughout their stay,

in order to

provide a memorable and genuine ex

perience which enhances brand loyalty and hotels reputation performance score (RPAct as a Welcome Ambassador by

maintain

ing

a visible presence in the hotel lobby

and

conveying a professional,

friendly

and efficient impression of the hotel

at all times

.To develop high quality relationships with the guest ensuring that all tasks relating to guest experience, comfort and satisfaction are treated with the utmost priorityMake recommendations to improve the guest experience and share these with the management team.Responsible for enhancing the Sofitel guest experience culture within the management team and throughout the hotel whilst continuously initiating project to improve the Guest ExperienceTo manage and train the Guest Relations Team to ensure all operating standards and brand audit criteria are adhered to, verifying that spot checks are in place to ensure the targets are met.To undertake Duty Management shifts as

required

, including night shifts; act in the absence of Senior Management in all matters concerning the safety, security and well-being of guests and colleagues.More about you...3-5 years experience in operational hospitality/food and beverage, leisure and tourism, guest experience and qualityHospitality Degree or Qualification is preferredPrevious

experience in a multi-cultural and diverse environment is preferredFluent in English is essential and a second language is preferredPrevious

learning and development experience in a large group setting preferred (training knowledge essential).Whats

in it for youCompetitive salary

Holiday

28 days

holiday, enhanced after 5 years of service.But

theres

more...Free meals on duty.

Complimentary on-site parking is available whilst on duty.

Discounted employee friends and family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Cycle 2 work scheme.

UK attraction discounts @ Merlin Entertainments.

Taste card.

Life assurance scheme.

Wage stream.

Employee

assistance

programme

.

Arora star employee recognition.

Long service recognition award.

Grow with us...We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

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