Join us as aGuest Relations Supervisor at Coworth Park Hotel on a 12 month fixed term contract, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.Be the first point of contact for all our guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalised as much as possible.What you''ll get:Complimentary nights with breakfast within Dorchester Collection50% FandB discount at selected restaurants at The Dorchester and Coworth ParkVery generous Employee Introductory Scheme offeredTeam members'' awards and incentives schemesContributory pension scheme entitlement from date of commencementLife assurance cover for all team membersUniform laundered complimentaryComplimentary meals whilst on duty at our team members'' restaurantsComplimentary Internet at allocated computers in team areasInterest free Season Ticket LoanOccupational Health, including subsidized massage treatments and health clinicsComplimentary Eye Test for VDU usersWhat you''ll do:

Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.Constantly check for new reservations being made.Ensure the guest profile is up to date with accurate information about their upcoming stay.Responsible on the day for inventory control and selling policy as per Revenue Managers guidelines.Ensure all departments are aligned with guests activitiesAttend the daily morning meeting to present the daily arrivalsSupport themanagers within the department with guest inquiriesWhat you''ll bring:

Passionate about delivering a high level of serviceCustomer service orientatedExperience of Opera is desirableExcellent IT knowledge including Microsoft OfficeGood written and spoken EnglishWe celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People and Culture team at

TPBN1_UKCT