Looking for an exciting opportunity to showcase your technical expertise while working with cutting-edge technology? This is your chance to join a thriving organisation that is revolutionising the way businesses communicate. As a Technical Support Engineer , you''ll be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role offers the perfect platform to develop your career with lots of progression opportunity to take your career to new heights. What You Will Do:- Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance. - Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience. - Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers. - Analyse and troubleshoot software, hardware, and networking problems across a variety of systems. - Deliver training and onboarding support for users, empowering them to make the most of their systems. - Collaborate with your team to share knowledge, improve processes, and drive operational efficiency. What You Will Bring:- Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet. - Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP. - Hands-on experience configuring, installing, and troubleshooting routers and ..... full job details .....