1 day ago Be among the first 25 applicantsNextech Group Limited provided pay range

This range is provided by Nextech Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from Nextech Group LimitedJob Title: Unified Communications (UC) Support EngineerLocation: TelfordSalary: £26,000 per annum + Quarterly KPI BonusAre you passionate about technology and customer service?Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?We’re looking for a motivated

Unified Communications Support Engineer

to join our support team in Telford.What You''ll Be DoingDeliver high-quality technical support to business customers via phone, email, and remote toolsAssist with the setup, configuration, and troubleshooting of business internet and hosted telephony systemsDiagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problemsProvide guidance on standard procedures and escalate more complex issues to senior engineersProactively suggest improvements to support tools, documentation, and processesWhat You''ll Need1–3 years of technical support experience (preferably within telecoms or UC environments)knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)Familiarity with UC platforms such as

Gamma Horizon ,

Cisco Webex ,

iPECS , or similarStrong troubleshooting and diagnostic skillsExcellent verbal and written communication with the ability to simplify technical conceptsExperience using helpdesk/ticketing systemsA collaborative, customer-first attitude and ability to stay calm under pressureQuarterly KPI bonusOn-site parkingAccess to our Employee Rewards SchemeRegular staff events and social days outA friendly, supportive work environment focused on career growthIf you''re looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team,

please apply with an up-to-date CV .Seniority level

Seniority level AssociateEmployment type

Employment type Full-timeJob function

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