Job Title: Resident Liaison Officer (RLO)Location: Hertfordshire, Central London, Essex and West LondonSalary: 35,000 - 40,000 + Company Car + BenefitsAbout the CompanyOur client is a leading regeneration and refurbishment contractor delivering large-scale housing and community improvement programmes across London and the South East. Due to continued growth and a strong pipeline of secured projects, they are looking to recruit experienced Resident Liaison Officers to join their teams across Hertfordshire, Central London, Essex and West London.The RoleAs a Resident Liaison Officer, you will act as the key point of contact between residents, site teams and the client, ensuring clear communication and a positive customer experience throughout refurbishment and regeneration works. This is a crucial role within the project team, helping to minimise disruption and maintain strong relationships with residents.Key ResponsibilitiesAct as the main point of contact for residents before, during and after worksBuild strong relationships with tenants and leaseholdersProvide clear communication regarding planned works, timelines and any disruptionsArrange and attend resident meetings, drop-in sessions and home visitsSupport vulnerable residents and ensure individual needs are consideredHandle complaints and resolve issues in a professional and timely mannerWork closely with site managers and project teams to ensure smooth project deliveryMaintain accurate records of resident communications ..... full job details .....