Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work life balance. We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable. The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. This role will specifically support the following schemes in areas including: Barton Upon Humber Skipton Lowdham Lincolnshire (multiple sites) Main Duties: Dealing with Stakeholders and advising them of upcoming works Stakeholder Management Developing a customer complaints process and dealing with complaints in a timely manner Monitoring complaint data to identify trends and logging complaints on a monthly basis Communication with internal and external clients, PR and JCE senior management Attend and contribute to regular process meetings with the project team ..... full job details .....