Position: Compliance Tenant Liaison OfficerHours: 37 Hours Per Week, Monday-FridaySalary: 28,923Location: Covering the Coventry, Birmingham, Worcester areasTerm: 6 MonthsMobile WorkerKey Responsibilities:Providing support to our customers and teams to ensure we gain access to complete important compliance inspections and improvement worksTaking ownership and responsibility for delivering a consistently high level of service within your team and across the business Being positive, and solution-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleaguesWorking with teams across the group developing and delivering communications which support the organisation''s message and services to keep customers safe in their homesManaging complaints and finding resolutions working with customers and contractors. Putting into actions lesson learnt from previous feedback to ensure continuous improvementQualifications and experience:Experience in a customer facing role with strong face to face and telephone skillsYou must have your own vehicle and willing to travel daily around Birmingham, Coventry and WorcesterData EntrySocial Housing (desirable)Compliance and building safety (desirable)Manager''s Quote:If you are a great communicator and have the experience and knowledge in delivering customer facing services and the skills to understand our diverse ..... full job details .....