Overview

JOB TITLE: Technical Support Engineer (Field) GraduateDIVISION: WSDSITE LOCATION: TelfordREPORTS TO: Lawson Price – Technical ManagerJob Purpose:Assist the Technical Manager and the broader technical team by providing comprehensive Field Technical customer and internal RandD team support. This multifaceted role requires collaboration across production, quality control, sales, and marketing departments, facilitating professional development opportunities across diverse technical disciplines.Key Accountabilities

Collection and compilation of evidence for projects, including new product development and value-added solutions for new build and specification markets.Development of technical documentation, including standards, updates to Building Regulations, new products, and emerging market trends.Design and implementation of training programs and delivery methodologies.Analysis of quality-related issues to identify root causes and deliver corrective and preventive actions.Generation of innovative ideas through alternative working methods and or manufacturing processes.Key Experiences and Skills Required

Logical research methodologies and data analysis techniques.Positive understanding of environmental sustainability initiatives.Engagement in quality assurance and quality control processes to drive improvements.Prior involvement in evidence-based improvement initiatives.Desirables Skills, Qualifications and Experience Required

CAD/CAM knowledge and a mechanical hands-on approach to problem solvingAppreciation of lean manufacturing principles and an interest in future technological developmentsManufacturing/engineering or other technical/science-based degree.Curious, with a positive approach to self-learning across technical industry sectors.Willingness to participate in industry groups and forums and report observations and findings.Personal Attributes

• Action orientated – Able to deal with problems in appropriate time frames• Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards• Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal• Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges• High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions• Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role

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