Grafton Recruitment are delighted to be partnering with a successful, leading safety integration solution provider in the West Midlands, who are looking for a Key Account Manager responsible for managing multiple accounts with a combine value of 3mil. If you have experience in account management, and experience with CCTV you are encouraged to apply. Duties and responsibilities:To manage a number of key contracts within the businessTo secure and maintain strong, professional and high-quality relationships with our customer baseTo gain and maintain a strong, strategic understanding of our customers'' needsTo act as the voice of the customer within the businessTo gain and maintain a strong relationship with manufacturers, distributors and consultants within the security sectorTo work with our customers to produce solutions that meet their operational and strategic needs, acting as their trusted and professional guideTo survey, design and quote for the installation, service and maintenance of a range of life safety systems with a strong focus on CCTVTo work with the wider team to support the submission of tenders and bids for new businessTo work with the Head of Customer Engagement to produce commercial forecastsYou will have:Strong interpersonal skills with experience of providing a world class customer experienceExperience of working within the Security SectorStrong knowledge of complex CCTV systems, associated transmission and networksExperience of designing or installing ..... full job details .....