Are you passionate about delivering exceptional customer service? We''re working on behalf of a not-for-profit organisation to recruit a Customer Service Advisor to join their dedicated team near Birmingham City Centre. This position is a 12-month fixed term contract covering Maternity Leave. As a Customer Service Advisor, you will be responding to member queries, providing a first-class service for our members and collaborating with other departments for success. Hours of work are 8:30am to 5:00pm Monday to Friday, please note this is an office-based position. Benefits include: 33 days holiday including Bank Holidays, employee discount programme, BHSF health insurance and occupational sick pay scheme. As the Customer Service Advisor, you will: Deliver an outstanding experience to members and prospective members in every interaction Respond promptly to enquiries via phone, email, website, post, and other channels Communicate clearly, empathetically, and professionally, including in time-sensitive situations Accurately log all contact and ensure detailed records are maintained Manage and process membership applications and associated documentation Coordinate appointments and casework referrals between members and internal experts Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently Uphold the highest standards of confidentiality and discretion As the Customer Service Advisor, you will have: Previous experience in a customer service role is ..... full job details .....