We are seeking a dedicated Customer Service and Sales Support Coordinator to facilitate our strong customer relationships and support our sales team. The ideal candidate will possess a keen eye for detail, excellent organisation skills, and an unwavering commitment to providing top-tier service.Client DetailsOur client is a large organisation in the industrial/manufacturing sector. With a global reach, they are known for their high-quality products and their commitment to customer satisfaction. They have a strong team ethos and are located in Rotherham, offering a friendly and supportive working environment.DescriptionCoordinate and manage customer service operations to ensure customer satisfaction.Support sales team with administrative tasks.Handle customer queries, complaints, and feedback in a timely and professional manner.Develop and maintain solid relationships with customers and internal teams.Prepare regular reports on customer service issues for management review.Identify and implement strategies to improve quality of service, productivity and profitability.Participate in team meetings and training sessions.Ensure compliance with company policies and procedures. ProfileThe successful Customer Service and Sales Support Coordinator should have: Proven experience in a customer service role within the industrial/manufacturing industry.Excellent communication and interpersonal skills.Strong organisational and multitasking abilities.Proficiency in MS Office and CRM ..... full job details .....