Deputy Head of IT Systems

REPORTS TO TITLE:

Head of IT SystemsThe Deputy Head of IT Systems will support the Head of IT Systems in the effective management and delivery of IT systems and services, ensuring high performance, security, and alignment with organizational goals. Operational Support and Leadership:Act as the second-in-command for IT systems management, providing leadership and operational support in the absence of the Head of IT Systems.Coordinate day-to-day operations of IT systems and support teams to ensure smooth delivery of services and exceptional user experience.Support the Head of IT Systems in resource allocation and workload management for IT teams.Systems Monitoring and Maintenance:Oversee monitoring tools on behalf of the Head of IT Systems, to ensure all systems operate efficiently, including performance tracking and incident escalation.Policy Compliance and Standards:Assist Head of IT Systems in the implementation and enforcement of IT policies and procedures that align with organizational and regulatory requirements.Conduct periodic compliance checks to ensure adherence to IT standards and data security protocols.Support vendor relationship management by ensuring service levels are met and escalating issues to the Head of IT Systems when necessary.Assist in evaluating vendor proposals and performance reports.Project Support:Collaborate with the Head of IT Systems to implement IT projects, ensuring milestones and deliverables are met.Work closely with the PMO team to maintain project documentation and support stakeholder engagement throughout the project lifecycle.Data and Reporting:Generate system performance reports, highlighting key metrics, trends, and areas for improvement.Contribute to the development of dashboards for better visualization of IT system performance and usage.Propose initiatives to improve efficiency and effectiveness of IT operations.Bachelor’s degree in Computer Science, Information Technology, or related fieldDemonstrable experience in IT management or a similar role in a senior capacity.Excellent knowledge of network management, server administration, cloud technologies, and IT security practices.Excellent understanding of IT infrastructure, including cloud platforms like AzureProven leadership and team management and experience and skills.Masters degree in computer science, Information Technology, or related fieldITIL, PMP, or CISSP)Develop and maintain IT systems roadmap and application architecture, aligning with group strategy and goals.- Oversee IT Systems and Infrastructure Management to ensure performance, reliability, and scalability.-100% compliance with legal regulations, industry standards, and internal policies.- Minimise inefficiencies, implement improvements, and optimize IT processes for better outcomes.- Manage and oversee all planning and coordination of system updates, patches, and upgrades to ensure efficiency and reliability.

25 days annual leave, plus 8 public holidays-1 day extra leave per year of service, up to a maximum of 5 days- Workplace pension scheme- Tuition reimbursement for career development courses- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more- Perks@Work discounts platform, wellbeing centre and much more- Reward and recognition programme-£500 award employee referral scheme- Discretionary annual performance bonus

Everyone understands that what they do plays a role in helping students succeed. Steffi Korsah - Non-Academic Staff)GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities.