Support AnalystLocation: Remote (UK-based) Type: Full-time Salary: £33,000 £36,000 per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAPAbout the RoleWe are hiring a proactive and customer-focused Support Analyst to join our client''s Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity to support customers across UK and US time zones as part of a well-established SaaS business.You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform.Working HoursThis role follows a rotating shift pattern to provide full coverage across UK and US business hours: Shift 1: 08 30 GMT/BSTShift 2: 14 00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team).Note: Support is only required during standard working hours in UK (GMT/BST) and US (EST) time zones. No out-of-hours support is needed. Key Responsibilities Provide front-line support to customers, troubleshooting and resolving technical issues via email, chat, and occasional calls.Act as the first point of ..... full job details .....