Overview

Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare as a 1st Line Service Desk Analyst.You will provide 1st line support professionally and efficiently, and work within our expanding team of engineers, while also maintaining a high degree of customer service for all support queries, working towards a 1st time ticket closure.The role provides technical support to over 8000 colleagues throughout more than 90 hospitals and care homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met.What you will be doing

Handling 1st line technical support queries professionally and efficientlyMaintaining a high degree of customer service for all support queries and ensure that all SLA’s are metExceptional communication skills and takes an analytical approach to problem solvingSupport users in the use of hardware equipmentProvide users with understandable advice to avoid recurring issuesMaintaining that internal SLA’s and ITIL v4 processes are followedWorking to an expected set of standards outlined in a service desk HandbookAssisting with documentation to be stored within our knowledge baseAssisting the Service Desk Manager and Head of Service Delivery with any escalation requestsEscalating to wider IT support teams where necessaryUndertaking ad-hoc requests as directed by line manager and Head of Service DeliveryTo be successful in this role, you will need

Experience working on service desk using ITIL v4 is desirableNetworking Experience (LAN, WAN and Wi-Fi)Experience using and troubleshooting MS Office SuiteKnowledge with using and troubleshooting Outlook within a network environment (permissions, calendar sharing and delegation) is essentialKnowledge of Active Directory (ADManager Plus) and Exchange Server, Intune and Azure.Knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10/11)Knowledge of Printer setups and maintenance is essentialProfessional approach towards duties and colleagues is essentialVery strong communication and interpersonal skills is essentialTime management and multitasking ability is essentialAttention to detail is essentialAbility to learn at a fast pace is essentialKnowledge of PC hardware set-up is desirableITIL v4 Foundation is desirableWhat you will get

Annual salary up to £26,000 D.o.EThe equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!Free parkingWellbeing support and activities to help you maintain a great work-life balance.24 hour GP Service to ensure you are the best you can beAccess to Wagestream, to help you manage your financesCareer development and training to help you achieve your career goals.Pension contribution to secure your future.Life Assurance for added peace of mind.Enhanced Maternity Packages so you can truly enjoy this special time.There is also a range of other benefits including retail discounts, special offers and much more.About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities and Autism, Children and Education, there is opportunity for you to grow and move.Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

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