1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35)My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer''s fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited to a dynamic, proactive individual with a strong technical mindset and a passion for delivering first-class ICT support. You will support 2,000+ users across 100+ sites, providing troubleshooting and resolution for a wide range of technical issues.Responsibilities will cover both hardware and software, including user devices (mobiles, tablets, laptops) and applications such as Microsoft Office 365, Windows 11, and Android operating systems, as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach.ResponsibilitiesProvide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution ratesDeliver onsite first-line support to head office visitors for immediate IT needsLog all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next stepsOffer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notesDeliver outstanding customer service with a positive, "can-do" approach in ..... full job details .....