Student Support Office

We are currently looking for a new Student Support Officer to join our  OnCampus London Centres.

The role will be on a full-time, permanent basis. The role will be based in London.

The Student Support Officer performs a key role in facilitating a highly supportive and caring environment for OnCampus students to help them succeed, allowing them to reach their potential and providing opportunities for students to develop emotionally and socially. The successful candidate will have a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible.

Key responsibilities for our OnCampus Student Support Officer:

• To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
• To provide a focused and high level of customer service.
• Ensuring existing students are actively engaged in the OnCampus experience through the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.
• To support the OnCampus Finance Team in management of student finances in accordance with OnCampus processes.
• Liaise with University association and other University departments to promote and encourage social, cultural, sports activities and events to students ensuring they are aware of activities, for example via social media.
• Manage accommodation requests (if required), in cooperation with local University team, OnCampus Pre-arrival team and available private providers.
• Act as a first point of contact for welfare concerns and referral point to provide students with welfare support, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.
• Ensure case notes relating to student welfare issues are updated as necessary, including records in the student management system.
• To manage visa-related documentation and procedures for the OnCampus centres, in cooperation with colleagues at the University and OnCampus Central Compliance and Admissions Teams, to adhere to all relevant policies and procedures.
• Managing the centre’s reporting system for compliance matters.
• To maintain and report on data for all students in line with OnCampus processes and requirements of regulatory bodies.

Key background, experience and skills for our OnCampus Student Support Officer:

 Education

• HND or equivalent experiential learning
• UKCISA or other training related to visa rules and regulations (desirable)

Experience

• Experience of working in a customer-focussed environment
• Experience of providing customer support
• Experience of working with data
• Experience of working with International students (desirable)
• Experience of working in an admissions or visa advisory capacity (desirable)

Skills

• IT literate
• Ability to plan workloads and meet deadlines
• Ability to work unsupervised
• Attention to detail
• Ability to keep accurate records and to track information
• Excellent interpersonal and communication skills – verbal, written and electronic

Why will you love working here?

Working with our OnCampus team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

What does OnCampus do?

 OnCampus teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the United Kingdom, and mainland Europe. Since 2008, OnCampus has helped thousands of students progress to their chosen university. OnCampus is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.                                                 

Benefits

• Perkbox (includes hundreds of discounts)
• Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
• Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)

CEG is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues to share this commitment.  All successful candidates will undergo background checks in the required countries. Where roles have direct contact with children, including all OnCampus centre based roles, this will include; ID, qualification and reference checks, criminal record checks including an Enhanced Disclosure (or equivalent) in line with safeguarding requirements and our Safeguarding and Prevent Policy (including Child Protection). Any offer of employment is subject to all checks being satisfactory. The Company also expects all colleagues to share the Company’s commitment to Equal Opportunities within the workplace.

Application end date: 19/09/2025

Student Support Office