Service Coordinator – Sevenoaks - £36,000

We are currently representing a fast-growing and well-established organisation within the Facilities Management sector, who are looking to appoint a Service Coordinator to join their Head Office. This is a full-time, office-based position supporting key national retail contracts.

This is an excellent opportunity for a highly organised and analytical individual who thrives in a fast-paced environment and is looking to build a long-term career within a progressive and forward-thinking business.

Salary and Package:

- £28,000 - £36,000
- Full-time, office-based role
- Working hours: 08:30 – 17:00
- 25 days annual leave and 8 bank holidays
- Company pension
- Free on-site parking

The Role:

- Working alongside the Strategic Projects Coordinator and reporting to the Operations Manager, you will play a key role in supporting the smooth delivery of service and maintenance contracts, primarily across two major retail clients.
- You will act as the central coordination point between engineers, clients, suppliers and internal teams, ensuring all service activities are delivered efficiently, on time and to a high standard.

Duties:

- Coordinate and schedule engineers for daily and weekly works.
- Monitor engineer performance and track job progress.
- Carry out daily check-in calls with engineers to review progress and paperwork.
- Book works in line with client requirements and KPIs.
- Manage jobs via third-party client systems (including accepting, declining and progressing works).
- Provide proactive client updates and resolve issues with a solution-focused approach.
- Coordinate materials, equipment and documentation for site works.
- Liaise with clients, suppliers, subcontractors and internal stakeholders.
- Assist with project and service coordination including tracking updates, sign-offs and resource allocation.
- Produce reports, collate information and assist with fact-finding/problem solving.
- Support PPM reporting and ensure documentation is completed accurately.
- Update internal trackers and systems.
- Work closely with accounts for supplier and subcontractor orders.

 

Health and Safety Responsibilities:

- Assist with the preparation of RAMS and health and safety documentation.
- Ensure site-specific risk assessments are completed by engineers and subcontractors.
- Support compliance with company HandS procedures.
- Requirements:
- Previous experience in a service coordination or similar role (building services or specialist contractor background desirable).
- Strong analytical mindset with excellent attention to detail.
- Good working knowledge of Microsoft Office, particularly Excel (confident using and formatting formulas).
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritise effectively.
- High level of IT literacy.
- Professional and proactive approach when dealing with clients and colleagues.
- Resilient, organised and able to perform well under pressure.
- Eligibility to work in the UK.

 

This role would suit someone methodical, process-driven and inquisitive, who enjoys problem solving and working collaboratively within a busy operations environment.

If you are looking to join a growing business where you can develop your career long-term, please apply today.

Please Contact
Georgie Thain
gthain@rgb.co.uk
020 7932 2800