Job Title: Customer Services OfficerLocation: City of Wolverhampton CouncilContract Details: TemporarySalary: 13.26 per hourAbout Our Client:Join our dedicated team in the public sector, where we strive to enhance the lives of our community through exceptional customer service. Our client is committed to providing a responsive and comprehensive enquiry service that meets the diverse needs of the public.Benefits and Perks:Office based role-Hybrid options available once training has been completed and they are confident to work independently. Opportunities for personal and professional developmentA supportive team environmentGain experience in adult social care servicesNo weekends or bank holidays Responsibilities:Deliver a high-quality, courteous customer enquiry serviceResolve customer enquiries related to Council services efficientlyEnsure accurate tracking and follow-up of all enquiriesCollaborate with a multi-disciplinary team to enhance service deliveryProvide administrative support to streamline customer processesStay informed on all Council services and changes Essential (Knowledge, skills, qualifications, experience):Proven experience in customer service roles on the phone. Strong communication and problem-solving skillsAbility to manage high call volumes with professionalismTechnical literacy with various business systemsSensitivity to the needs of diverse communities Desirable (Knowledge, skills, qualifications, experience):Understanding of adult social care ..... full job details .....