Job Title:

Operations Manager (Fresh Produce)

Location:

London, United KingdomCompany Overview:At Dastgyr UK Limited, we’re on a mission to revolutionize the way businesses connect, source, and grow. We create seamless, tech-driven solutions that empower retailers and wholesalers to thrive in an ever-changing global landscape.Since our journey began, we’ve raised $37 million in Series A funding, backed by renowned investors like SOSV, KFW, Cedar Mundi, ADB, OTF, and many others who share our vision. Today, our business spans 15+ countries across 5 continents, supported by a global team operating out of 5 offices worldwide.Our success is fueled by a relentless drive to excel, a commitment to acting like owners, and a shared belief in helping each other grow. By staying on the offence, moving at lightning speed, and fostering clear communication, we’ve built a culture that drives innovation and pushes boundaries.Our VisionWe’ve achieved incredible early success, and we’re scaling aggressively to build on this momentum. Our focus is now on expanding operations, innovating offerings, and transforming the fresh produce and imported FandB sector in the UK. By the end of 2025, we aim to achieve $20 million GMV in the UK, and by 2026, we will be live in 3 key global markets: the UK, USA, and Germany.Our trajectory is bold and ambitious, but it’s grounded in a culture of ownership, excellence, and innovation. At Dastgyr, you’ll be part of a team that doesn’t just grow a business—we’re reshaping the future of global commerce. Together, we’re creating a diverse, dynamic company where bold ideas, exceptional talent, and global impact redefine what’s possible in B2B retail.Join us in shaping the future of commerce.Job Responsibilities:Outbound Operations and Order AccuracyValidate daily inventory and coordinate seamless, accurate dispatches to customers.Ensure all orders are double-checked for product type and quantity, with visual documentation to back every dispatch.Proactively share dispatch confirmations and shipment evidence with customers to prevent downstream disputes.Partner with the demand team to prioritize and meet cut-off times, ensuring timely customer delivery experiences.Inbound Quality Control (QC) and Seller FeedbackConduct sample-based QC on inbound shipments (minimum 10%) and record results in calibrated QC forms.Email sellers within 8 hours of receipt with a clear QC summary and visual proof of any defects or issues.Ensure transparency and traceability in every QC cycle to help sellers improve product quality and consistency.Identify quality-impacting delays or temperature breaches during transit using logs and timestamps.File freight claims within 12 hours of receipt and follow up to ensure swift closure and accountability.Collaborate with logistics to improve future shipment reliability and prevent repeat issues.Weekly Experience ReportingCompile and submit weekly reports detailing:Orders fulfilled and accuracy ratesClaims raised and resolved (including response and resolution times)QC issues flagged per sellerNPS insights and customer feedback summariesIdentification of most problematic SKUs and recurring customer issuesQualifications:5–7 years of dedicated fresh produce experience, claims management, and last-mile operations in a high-touch B2B or retail environment.Strong communication and problem-solving skills with a bias for empathy and customer-centricity.Proven ability to manage night shifts (7:00 PM – 4:00 AM) with consistent presence 6 days a week at our last-mile partner warehouse.Comfortable with physical warehouse presence and self-managed travel during off-peak hours.Highly organised and detail-oriented; skilled in digital tools for documentation, reporting, and visual communication (Google Sheets, Drive, etc.).Experience working with NPS, CSAT, or other customer feedback systems is a strong plus.Autonomous, resilient and calm under pressure, especially when resolving urgent or high-impact customer issues.What We Offer:Become part of a well-funded Series A powerhouse with $37 million raised, poised to revolutionise global markets and redefine industry standards.Join a company aiming to go public by 2026, giving you the opportunity to grow alongside us during this exciting journey.Take on a dynamic role with the chance to expand into international markets, shaping the future of cross-border commerce.Unlock the potential of ESOPs that could translate into life-changing wealth, paving the way to financial independence and beyond.Collaborate with a dynamic team of serial entrepreneurs driven by the mission to solve the global cross-border challenge at scale and transform the way businesses connect.Please apply by sending your updated resume to laraib.adnan@dastgyr.com

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