Applications Support Analyst (Acturis)

We are recruiting for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.ResponsibilitiesExperience supporting end users including insurance accounts, claims and finance handlersTroubleshooting skills with escalation to third-party providers as neededStrong Acturis platform knowledge and understanding of data structures preferredProficiency with enterprise-level service desk systemsExcellent communication, customer service and problem-solving skillsAbility to train others, share knowledge, take initiative and work dependablySupporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentationAssisting with application issues, future acquisitions and business integrationsLogging and managing incidents and service requests using enterprise-level ticketing systemsSupporting application integration, data migration and onboarding processes during acquisitionsWho is NFP?With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:Insurance (helping them manage key risks)Health and safety (supporting them to create a safer workplace for their employees)Employee benefits (helping them reward their people more effectively)HR, people and talent (supporting employers and their people to thrive through changes and challenges)What you’ll love about working hereworking in a dynamic, fast-paced organisation in an exciting industrythe opportunity to do globally impactful work from day onelearning from industry and business line specialists with decades of experiencea huge variety of projects to work on and challenges to solveour People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human beinga rich suite of employee benefits and out-of-workperkThe great benefits we offer:FinancesIt’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.Matched employer pension contributionsLife Assurance and Group Income ProtectionLifestyle discounts for well-known brandsWork-life balanceWe appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.Opportunity for hybrid workingGenerous annual leave allowanceHealth and wellbeingWe firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.Comprehensive Private healthcareHealthcare cash planAdditional days off throughout the year to focus on your wellbeingCharity and community workNumerous charity fundraising challenges and events throughout the yearOpportunities to volunteer and give back to the communityAward-winning apprenticeship program, helping local schoolchildren take their first steps into the world of workSocialTwo large employee events every year for summer and ChristmasEnjoy out-of-work events and socials to get to know your team betterGood office locations with plenty of opportunity to socialise outside of workInclusion and belongingA dedicated Inclusion and Belonging Committee, supported by our Global Advisory BoardInclusive policies and procedures to ensure all of our people are treated fairlyAccess to Business Resource Groups that can support with multiple key challengesNFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.

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