OverviewWe’re hiring for an Applications Support Analyst (Acturis) to support our core insurance platforms, ensuring seamless operations across the business. Working within a dynamic environment and closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems.

Responsibilities

Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation

Assisting with application issues, future acquisitions and business integrations

Logging and managing incidents and service requests using enterprise-level ticketing systems

Supporting application integration, data migration and onboarding processes during acquisitions

Qualifications / Skills

Experience supporting end users including insurance accounts, claims and finance handlers

Troubleshooting skills with escalation to third-party providers as needed

Strong Acturis platform knowledge and understanding of data structures preferred

Proficiency with enterprise-level service desk systems

Excellent communication, customer service and problem-solving skills

Ability to train others, share knowledge, take initiative and work dependably

Who is NFP?With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

Insurance (helping them manage key risks)

Health and safety (supporting them to create a safer workplace for their employees)

Employee benefits (helping them reward their people more effectively)

HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

Working in a dynamic, fast-paced organisation in an exciting industry

The opportunity to do globally impactful work from day one

Learning from industry and business line specialists with decades of experience

A huge variety of projects to work on and challenges to solve

Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being

A rich suite of employee benefits and out-of-work perks

The great benefits we offerFinancesIt’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

Matched employer pension contributions

Life Assurance and Group Income Protection

Lifestyle discounts for well-known brands

Work-life balanceWe appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

Opportunity for hybrid working

Generous annual leave allowance

Health and wellbeingWe firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

Comprehensive Private healthcare

Healthcare cash plan

Additional days off throughout the year to focus on your wellbeing

Charity and community workAt NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

Numerous charity fundraising challenges and events throughout the year

Opportunities to volunteer and give back to the community

Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

SocialIt’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

Two large employee events every year for summer and Christmas

Enjoy out-of-work events and socials to get to know your team better

Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belongingWe’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board

Inclusive policies and procedures to ensure all of our people are treated fairly

Access to Business Resource Groups that can support with multiple key challenges

NFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.

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