Senior Sales Consultant, Fashion & Luxury Goods

Have you got a passion for luxury fashion, couture, interiors and the ability to dazzle customers and create an incredible customer experience?Luxury Recruit are recruiting for several Sales and Senior Sales Consultants for a number of our clients across Central London location across several functions in luxury fashion, bridal, couture and homeware, and interiors. The role requires impeccable presentation and confidence in delivering world-class customer service. This is a retail sales role with a global client base. A passion for timeless classics with knowledge of modern aesthetic is essential to succeed in this role. Having a secondary language such as Mandarin, Arabic or Russian is also desired but not essential.Responsibilities
Achieve the assigned sales budgets, KPIs and objectives set by the ManagerManagement of own pipeline, with consistent measured follow up, reporting updates daily, in morning meetingDeliver retail experience consistently through excellent customer experience, via room planning, follow up and 5 senses.Complete understanding and execution of product knowledge and inspiring product demonstration like an expert and as per defined guidelines on demonstration techniques, and product trainingAccurately process customer orders by ensuring personalised service including order follow-ups, updates or complaint handling, building up long lasting business relationships with customers, colleagues and manager with 100% effortHandle any customer complaints/returns and provide timely solutions and regular follow-ups and updates. · Update and instil own learning, with tools provided – extranet, tear sheets, boarding school bookEnsure the shop display is maintained and executed as per guidelines · Understand and facilitate all operational functions of the company’s POS systemGrow the CRM databaseAttend training meetings; boarding school and seminars as required and instructed by the Store ManagerSupport team members in any way that is required to ensure that the team delivers excellent resultsAt least 1-2 years’ sales experience in luxury retail / hospitality / service organization.Passionate to achieve results and grow salesAbility to influence and persuade in order to achieve goalsExcellent interpersonal skillsAbility to plan and prioritize own time well to maximize effectivenessAnalytical and numerical skillsGood communication skills with a sense of personal presentation and grooming, consistent with company style guideOutstanding written and spoken English, and other languages are an advantageComputer literate, confident with Microsoft packageWhat can you expect?
A chance to build it from the ground up – test yourselfCreative people, unconventional approach to work and everythingA great culture of highly engaged team and enthusiastic peopleIf you are passionate about Sales and customer services, drop in your application and have a chatUpload your CV * Please upload .doc, .pdf, .docx or .odt files under 5 MBI consent to Luxury Recruit using the above data to send me marketing emails, as detailed in the website privacy policy
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