Overview

Due to continuing growth, our client is looking to strengthen their team with a Senior Property Manager, tasked with caring for a few medium-large developments (circa 700 units) and managing their team of 35 and growing. They want someone who enjoys property management and wants breathing space to provide excellent service, rather than being overloaded with thousands of units. They require someone with at least 5 years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings, including those with previous/ongoing cladding remediation.Responsibilities

Oversee the smooth running of the portfolio.Attend and prepare for regular meetings with residents/directors.Conduct routine inspections and schedule maintenance.Chair and minute meetings as appropriate and take actions resulting from these.Budget and financial control - our client\''s system is a big help with this.Build and maintain relationships with all stakeholders.Resolve queries received on the portfolio.Help to acquire new business (where commission can also be earned).Assist with complaints handling (they don\''t get many, but cannot please everyone!).Our client is very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. They excel because their focus is on customer service, so they keep unit numbers per Property Manager lower than any other agent, to ensure each block gets a good level of attention and their staff aren\''t overworked. They aren\''t a national agent and will never be as the service is never close to that of a good, local agent.Required Qualifications / Ideal Traits

Excellent knowledge of financial administration (service charge accounting).Effective numeracy and data entry skills.Experience in handling cladding replacement work/building safety fund applications.Excellent interpersonal skills.Ability to maintain a high level of accuracy.Ability to meet deadlines and grasp the urgency of departmental activities.Experience in managing staff.TPI level 3.Personal Skills/Attributes

Maintaining strict confidentialityDemonstrate sound work ethicsFlexibilityBe assertive and dynamicBe deadline drivenMaintaining relationships with all stakeholdersCan work independentlyProblem analysis and solvingProfessionalismFull drivers licence and ideally own carA Little More About Our Client

They have grown considerably in the last 5 years but have done so carefully, choosing their clients and setting reasonable fees - they don\''t low ball to win business. They are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve their services and the work environment of the team.If that sounds interesting, then please apply!

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