Overview

Firetecnics Systems Ltd is seeking an experienced Service Coordinator for a permanent role. Location: Bermondsey, London SE1. Competitive salary + benefits.Company overview: Firetecnics Systems is one of London’s most trusted LPCB-certified fire safety companies, with a strong reputation in the industry for over 35 years. Firetecnics is part of the Helix International Group Ltd, which is experiencing 30% year-on-year growth. We are expanding in London and serving the property industry. For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and peace of mind. We are a one-stop provider for everything from fire alarm installation to ongoing compliance management, combining technical expertise with proactive, personalised service.

Responsibilities

Taking reactive call-outs and allocating them to the relevant engineersPlanning and scheduling the monthly planned preventive maintenance workloadLiaising with clients to arrange appointments for engineers’ attendanceLiaising with field engineers on jobsUsing Microsoft packages on a daily basis (e.g., Excel, Outlook)Updating in-house systems with daily activitiesBuilding strong relationships with external subcontractorsCompiling necessary paperwork from services and call-outs completedProviding engineers’ reports to clients following engineers’ visitsRequesting purchase orders from clients as and when necessaryUpdating client portals, as necessaryWorking alongside the Operations Manager and liaising with the sales teamGeneral ad-hoc duties as required

Qualities

An understanding or background of the fire alarm industry would be advantageousExcellent communicator with clients as well as co-workersAble to allocate workload to engineers efficientlyAble to prioritise workload, even under highly pressurised circumstancesAble to motivate engineersWork under own initiativePerform tasks efficiently with a high level of accuracyDriven by resultsPolite and professional telephone mannerProactive and strong self-motivationFast/efficient learnerCommercially minded

Skills

A minimum of 5 years of proven clerical and administrative experience in the service industryProficient in MS Word, Excel, etc.Experience within the fire safety industry is highly desirable but not essential

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Administrative, and General Business

Industries

Fire ProtectionConstruction

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