Wholesale Showroom Sales and Service Coordinator

London, UK Req #1767Job OverviewTo manage the London Showroom, office and meeting room on a day to day basis providing a high level of customer service for the Exec Co Team, Head of Wholesale as well as Key/ Account Managers and all visiting colleagues and customers.Provision of admin support to the UK and ROI Sales and Operations team where relevantDimensionsFinancial:

Manages operational budget for UKROI London Office and showroom No direct UKROI wholesale PandL responsibility – however role is instrumental in supporting sales team in driving revenue, net achieved margin/ profitabilityPeople:

• Direct/ 0 • Stakeholder management within region across wholesale sales, operations and merchandising • Advanced stakeholder management across wider business across all levels from Board to facilities in the use and requirement of London showroom and office spaceImpact:

• Perception of the brand directly impacted by the smooth running of the showroom and ensuring all HandS and regulatory checks are completed and recorded • Perception of the brand B2B in wholesale account support and through accurate and timely admin and seasonal tasks • Supports sales team performance against commercial targets, net profit contribution Financial and account sell through • Fundamental in facilitating efficient ways of working to encourage profitability, growth and best in class customer serviceResponsibilitiesDrive strong perception of Clarks brand to all wholesale customers and external visitors in the UKROI London Showroom and Office

Deliver reception, administrative and support services for all areas enabling effective meetingsManage the seasonal sample and showroom coordination, set up, as well as any change over - ensuring a regimented management and planningCoordinate the showroom space for all end uses- predominantly UK and European sales launches, key account appointments and UK selling, as well as all events held in the space including board and shareholder events and meetings.Ensure the efficient running of the London showroom and office managing facilities, maximizing efficiency and return on investment Liaise with landlords of London and with service suppliers on day-to-day building management issues, maintaining communication with Properties and IT teams as appropriate and attend quarterly resident meetingsCarry out Health and Safety requirements including fire warden responsibilities for the London premises, teams and visitors to deliver legal requirements and a safe working and selling environment.Manage all post, deliveries and telephone enquiries and priorities actions, using initiative and judgement regarding the relevant person to respond

Provide administrative support to Head of Sales including the coordination of centralized documentation for the sales team to drive UKROI wholesale efficienciesProvide administrative support for the wider sales team (purchase orders, expenses, holidays, attendance records and locations) to enable team to focus on selling and driving growthSupport wider region teams with required actions to deliver great service to all third parties in use of London showroom and office spaceQualificationsGood interpersonal skills and ability to deal effectively with colleagues at all levels as well as represent the brand to our wholesale customersPrevious experience of providing administration support at a Senior LevelConfident style with experience of handling sensitive information in a confidential mannerAbility to work autonomously and manage own workloadExcellent IT skills, with comprehensive knowledge of Microsoft office (including experience of SAP, excel and PowerPoint packages);A strong understanding of the Clarks brand, product and business as well as wholesale channelGood communication skills, able to articulate in a clear and concise style both orally and in writingGood time management skills and ability to prioritiseDisciplines and FieldAdministration, Wholesale Operations, Customer Services, SalesDisclaimerThis document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

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