Resident Liaison Officer

Enfield
-31,500 + -5,000 Car Allowance

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield.

This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives.

• Acting as the main point of contact for residents throughout bathroom installation works
• Carrying out resident visits and pre-start meetings before works commence
• Managing resident expectations and providing regular updates throughout the project
• Handling complaints, queries, and access arrangements in a professional and timely manner
• Supporting vulnerable tenants and escalating safeguarding concerns where required
• Coordinating appointments to minimise delays and maximise programme efficiency
• Liaising closely with site managers, operatives, subcontractors, and council representatives
• Maintaining accurate records, resident feedback, and property information
• Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved

• Previous experience working as a Resident Liaison Officer within social housing or planned works
• Strong communication and customer service skills
• Experience dealing with vulnerable residents and challenging situations
• Ability to work independently and manage a busy workload
• Good IT skills including Microsoft Office
• Full UK driving licence preferred

• Salary: -31,500
• -5,000 Car Allowance
• Opportunity to work on a major council refurbishment programme
• Supportive team environment with career progression opportunities