Resident Liaison Officer

East London (Hackney / Haringey)
-31,500 + -5,000 Car Allowance
Long-Term 15-Year Framework

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey.

This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider.

• Acting as the main point of contact for residents throughout refurbishment works
• Conducting resident consultations and pre-start visits prior to works commencing
• Coordinating appointments and arranging property access for operatives and contractors
• Keeping residents updated on schedules, progress, and any changes to planned works
• Managing complaints, queries, and resident concerns in a professional and empathetic manner
• Supporting vulnerable tenants and escalating safeguarding concerns where appropriate
• Liaising closely with site managers, subcontractors, housing officers, and project teams
• Maintaining accurate records, resident communication logs, and KPI updates
• Ensuring high levels of customer satisfaction are maintained throughout the programme

• Previous experience working as a Resident Liaison Officer within social housing or planned maintenance
• Experience working on kitchen and bathroom schemes preferred
• Strong communication and customer service skills
• Ability to handle difficult situations and resolve complaints effectively
• Good IT skills including Microsoft Office
• Organised, proactive, and able to manage a busy workload independently
• Full UK driving licence preferred

• Salary: -31,500
• -5,000 Car Allowance
• Long-term secured work on a 15-year framework
• Opportunity to work on established social housing refurbishment projects
• Supportive working environment with progression opportunities