Client Experience HostLocation:

London, W1K 1PWHours of work:

40Contract Type:

PermanentAs part of the facilities team, we are the enablers who ensure every visit is memorable while keeping colleagues safe.Diversity and inclusion, culture and community, learning and innovation are at the core of what we do.Your empathy and naturally thoughtful approach toward clients, guests, and colleagues sets the tone for a unique and welcoming environment.As a key member of the Park Lane and Westminster team, you will build deep site knowledge and take the lead in delivering solutions and innovative service enhancements.We believe in creating a workplace where individuals can thrive, be themselves, and feel supported in their ambitions.Job DescriptionAs the Client Services Host, you will be a customer experience professional and a warm, engaging presence in the space.You will ensure every guest is welcomed with genuine hospitality and receives an exciting, exceptional, and inspirational experience from arrival to departure.You will also ensure that refreshment needs are delivered with style and professionalism, upholding the high standards that make 46 Park Lane a standout environment.Your passion for service will shine through in every interaction.Key Responsibilities

Meet and greet visitors in a professional mannerSet up meeting rooms as requiredCarry out general cleaning dutiesAssist with food plating and prep for external caterersPrepare barista-style coffeeHandle cash transactions (Westminster site only)Professional and Personal Competencies/Qualifications

Experience in luxury hospitality (ideally 5-star, boutique-style venues)Strong barista skills – quality coffee-making will be tested at interviewProven guest-focused approach with excellent service standardsWillingness to take on varied tasks and support the wider teamFriendly, professional, and adaptable attitudeThe Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.comSeniority levelAssociateEmployment typeFull-timeJob functionGeneral BusinessIndustriesFood and Beverage ServicesHospitalityFacilities ServicesReferrals increase your chances of interviewing at ISS Facility Services UK by 2xContact: resourcing.team@uk.issworld.com

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