OverviewRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren''s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company''s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world''s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education and Communication, Employee Groups and Celebration.

Responsibilities

Client Engagement and Experience

Work in partnership with the Senior Associate to build out the Elite experience program to accelerate trade ups, acquire new HNW clients and retain existing, whilst having Performance front of mind.

Deliver seamless execution of the Elite experience program to retain and nurture our top tier VICs, including Ralph Lauren Lifestyle moments, bespoke experiences and in-store activations.

In partnership with the Senior Associate, create all Client Engagement roadmaps, requirements, and key objectives.

Create and deliver detailed and engaging guidelines, training tools, ensuring seamless execution of all projects, whilst managing budgets accordingly.

Client Gifting and Treatments

Collaborate closely with the Senior Associate to develop and enhance the Elite Experience Program, with a focus on driving client trade-ups, acquiring new high-net-worth individuals, and retaining our most valuable clients—always with performance as a priority.

Ensure flawless execution of the Elite Experience Program, delivering exceptional moments for our top-tier VICs through Ralph Lauren lifestyle experiences, tailored engagements, and immersive in-store activations.

Jointly own the creation of comprehensive Client Engagement roadmaps, outlining key objectives, deliverables, and strategic requirements.

Design and implement detailed, engaging guidelines and training materials to support the seamless rollout of all initiatives, while maintaining budget oversight and operational efficiency.

Team Organisation and Management

Prepare and compile reports to communicate the outcomes and insights of Clienteling initiatives.

Develop visually engaging presentations to showcase project updates and results to key stakeholders across the business.

Provide support in coordinating travel arrangements and managing logistics for events and client experiences.

Oversee budget tracking, manage vendor relationships, and ensure adherence to accounting processes for all relevant projects.

Qualifications

Proven experience in Clienteling, ideally within a client engagement role in a luxury retail environment

Deep understanding of high-end service standards and the luxury customer experience

Proactive and self-motivated, consistently demonstrating initiative and a strong work ethic

Highly organized with a methodical and structured approach to tasks

Creative thinker with a track record of contributing fresh, innovative ideas

Detail-oriented and able to perform effectively under pressure, meeting tight deadlines in a fast-paced setting

Strong communication and presentation skills, both written and verbal

Proficient in Microsoft Office, with advanced skills in Excel and PowerPoint

Right To Work in the country of the location of the role

The ideal candidate will be proactive, bringing forward innovative ideas, conducting competitor research, and continuously enhancing our service proposition.

Job Details

Seniority level: Associate

Employment type: Full-time

Job function: Finance and Sales

Industries: Retail Apparel and Fashion

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