Interim Service Operations Director - Stevenage two to three times per week 1000 to 1200 per dayStart 16th of February 2026Initial six-month contractInside IR35 so paid through an umbrellaThe role is responsible for establishing and maintaining the Service Operations functions for IT that will underpin all other technology functions across the business. These services will support all Divisional and Corporate service operation requirements whilst also creating common service processes for the business platforms across Home (Smart Meter), RandM (Repair and Maintenance) and Capital (Very large construction led programmes). By setting and delivering the service operation''s strategy, this role will enable the businesses to achieve its strategic business goals. Careful use of the hybrid resourcing model will be used to ensure the right fit-for-purpose approach is applied across employed, near shore and offshore resourcing models, as required. A portfolio of service operations programmes and projects will be managed and delivered to support business services and continuous service improvement across IT Technology platforms. This role will also be responsible for leading the service operations team for each functional area and managing any external service integrators and service providers to deliver an effective service management operation.What you''ll bring:Proven experience as a Head of or Director of Service operations services within a complex or rapidly scaling ..... full job details .....