Lead Desktop Support Analyst (West Yorkshire) Salary: £45,000 - 50,000 Working pattern: Full time on site, 5 days per week Exalto Consulting is recruiting a Lead Desktop Support Analyst to take ownership of day to day deskside support and act as an escalation point for more complex issues. You''ll help set standards, coach others, and improve the consistency and quality of end user support. What you''ll be doing Leading day to day ticket flow, prioritisation, and service performance against SLAs Acting as escalation for complex desktop, laptop, and user services issues Coaching and supporting other analysts, improving knowledge sharing and ways of working Improving processes, documentation, and standard operating procedures Coordinating IMAC activity, device life cycle work, and site support requirements Working closely with wider IT teams and suppliers to resolve issues and prevent recurrence What you''ll bring Strong hands on EUC and desktop support experience in a structured support environment Advanced troubleshooting across Windows 10/11, Microsoft 365, Active Directory Experience with SCCM and or Intune and a solid approach to device management Confidence leading by example, coordinating workloads, and supporting team development Strong stakeholder skills, able to explain issues clearly and manage expectations ..... full job details .....