Desktop Support Analyst (West Yorkshire) Salary: £35,000 Working pattern: Full time on site, 5 days per week Exalto Consulting is recruiting a Desktop Support Analyst to provide hands on end user support across devices, applications, and office IT services. This is a practical, customer facing role focused on quick resolution, great service, and keeping people productive. What you''ll be doing Providing deskside support for laptops, PCs, peripherals, mobile devices, and office setups Resolving incidents and service requests in person and remotely, working to agreed SLAs Supporting Microsoft 365 apps and core user services Basic user administration and access support (for example Active Directory tasks) Supporting meeting room and office IT equipment, including AV where needed Maintaining asset records and clear ticket notes, escalating appropriately when required What you''ll bring Experience in a desktop support or EUC role (or strong 2nd line service desk experience) Confident troubleshooting across Windows 10/11, Microsoft 365, and Active Directory Good working knowledge of device management tools (SCCM and or Intune preferred) A calm, customer first approach and clear communication Comfortable working in a busy on site environment ..... full job details .....