OverviewReporting to our SVP Global Partnerships, the Senior Director, Agency Partnerships will drive and lead our agency channel strategy. You and your team will be responsible for managing relationships with, onboarding of, enabling of, activating of, and implementation of GTM strategies with our System Integrators, Digital Agencies, and eCommerce consultants. You will work closely with Sales and Marketing to manage the channel sales pipeline and go-to-market activities that bring new clients to the Commerce platform and influence the successful delivery of client projects.

What You’ll Do

Lead a team of Channel Account Managers to help them reach their full professional potential at Commerce

Manage the KPIs for the team, identifying opportunities to improve performance

Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners

Lead, manage and support our global system integrator partnerships and enterprise partner acquisition strategy in the region

Lead and collaborate with the Commerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners. Responsibilities include working with and communicating across multiple team functions within Commerce and within partner organizations

Work with Partners to drive joint marketing initiatives through events and other marketing campaigns

Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both Commerce and the partner

Work closely with the Commerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the Commerce platforms

Deliver compelling capabilities demonstrations of the Commerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems

Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long-term, multi-year focus

Serve as a role model, source of inspiration, and coach for less experienced peers

Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement

Who You Are

12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment

7+ years experience in a quota-based sales or channel sale role and 5+ years of management experience

Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions

Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify

Bachelor’s degree, ideally in business or similar field

Ability to travel domestically or internationally as needed. This job may require upwards of 25% travel to meet with partners

Driven Achiever - You thrive on challenges and have a proven history of successfully achieving revenue goals and objectives

Action-Oriented - You have a passion for getting things done and carry out responsibilities with minimal direction

Sales Star and Master Negotiator - You are a skilled salesperson who can negotiate wins while maintaining strong relationships

Master Communicator - Excellent written and verbal communication, presentation, and client/partner relationship skills

Customer Focused - You are passionate about eCommerce and dedicated to meeting customer expectations

Strategist - You can anticipate future performance and align actions to impact results

Business Acumen - You understand how businesses work, use data to make decisions, and keep up with trends

Organized - You can manage multiple priorities and deliver milestones on time

A Planner - You have strong attention to detail and schedule management

Collaborative - You work well cross-functionally and with external partners

Composed - You remain effective under pressure

Flexible - You adapt to change and shift gears as needed

Personable - You bring high energy and a positive, team-focused attitude

Technically Adept - You quickly learn new technologies; familiarity with Salesforce CRM and basic HTML/CSS is a plus

Courageous and Ethical - You maintain high ethics and integrity while pursuing ambitious goals

Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

DisclaimerBe AdvisedCommerce does not offer jobs to individuals who do not go through our formal hiring process.

Commerce does not require payment of recruitment fees from candidates

Commerce does not request personally identifiable information through unsanctioned websites or applications

Commerce does not solicit money as part of an employment offer

Commerce does not solicit money to complete visa requirements as part of a job offer

If you receive unsolicited offers of employment from Commerce, we urge you to be cautious.

Seniority levelDirector

Employment typeFull-time

Job functionBusiness Development and Sales

IndustriesSoftware Development

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