Customer Service Operative
Bury St Edmunds
Part-time
6-month fixed term
£17,000 per annum
 
Role Overview
We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery.
 
Key Responsibilities

• Assist customers with order placement, ensuring accuracy and efficiency
• Respond to customer enquiries via phone, email, or online systems in a timely manner
• Handle and resolve customer queries, concerns, and complaints professionally
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with internal teams to support order fulfilment and issue resolution
• Provide general administrative support as required

 
Skills & Experience

• Previous experience in a customer service or administrative role preferred
• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• Ability to manage workload effectively in a fast-paced environment
• Confident using IT systems and customer management tools
• A positive, proactive, and team-oriented approach

 
What We''re Looking For

• A friendly and approachable individual with a strong customer-first mindset
• Someone reliable and flexible who can commit to the agreed working pattern
• A problem-solver who can remain calm under pressure

 
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.